Your Company

Terms and Conditions

Please read these terms carefully before using our services

Ro Moves Shipping Service




Effective Date: 30/01/2026


1. Acceptance of Terms


By using any service provided by RO Moves Shipping Services, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.


2. Scope of Services


RO Moves Shipping Services provides courier and logistics services, including but not limited to:

  • USA to Jamaica

  • Air Freight & Sea Freight

  • Assisted online shopping and payment services (if applicable)

  • Warehousing and package handling

  • Pickup / drop-off / mobile delivery options

  • Delivery via third-party courier services where applicable



RO Moves Shipping Services reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.


3. Shipping Schedule


RO Moves Shipping Services ships approximately 3 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.


4. Service Areas


RO Moves Shipping Services services the following locations:

  • Kingston

Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.



5. Responsibility, Risk & Liability


All shipments are transported at the customer’s own risk.


RO Moves Shipping Services assumes zero / limited liability for loss, damage, delay, or errors related to shipments.


Responsibility, where applicable, begins when package reaches warehouse / at pickup and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.


RO Moves Shipping Services is not responsible for:

  • Vendor errors

  • Incorrect information provided by customers

  • Packages lost or mis-delivered prior to reaching our warehouse

  • Delays, losses, or damages caused by third parties



6. Packaging & Fragile Items


RO Moves Shipping Services is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.


Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.



7. Prohibited & Restricted Items


Customers are responsible for ensuring all items shipped comply with local and international laws.


Prohibited items include, but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments


Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. RO Moves Shipping Services assumes no liability for seizures, fines, or penalties.



8. Customs, Duties & Fees


Customers are responsible for all customs declarations, duties, taxes, and government fees.


RO Moves Shipping Services assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.



9. Assisted Online Shopping Services (if applicable)


For assisted online shopping services:

  • Full payment must be deposited in advance

  • Customers must confirm item details before purchase

  • Payments may be non-refundable once purchase is made

  • RO Moves Shipping Services is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues


All refund or exchange matters remain between the customer and the vendor.



10. Payments


Accepted payment methods include:

  • Bank transfer

  • Cash

  • Online payment


All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.



11. Claims & Complaints


All claims must be submitted in writing via email / claim form within 48 / 72 hours of notification or receipt.


Supporting documentation such as invoices and photographs may be required.


WhatsApp messages do not constitute official claims.


12. Storage & Uncollected Packages


Packages not collected within 8 days of notification may incur storage fees of $500 then $250 per day thereafter.


Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.


13. Cancellations


Cancellations must be requested 24/48 hours prior to scheduled service where applicable. Cancellation fees may apply. RO Moves Shipping Services reserves the right to cancel services at its discretion.


14. Amendments


RO Moves Shipping Services reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.


15. Entire Agreement

These Terms and Conditions constitute the entire agreement between RO Moves Shipping Services


16. Contact Information


For any inquiries regarding these Terms & Conditions:
Email: [email protected]
Phone/WhatsApp: 1 (876) 289-0047
Address: Kingston Jamaica


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